Case Studies
See how SMBs like yours eliminated manual work, cut response times, and scaled faster with Ozio Consulting.
Founder spent 3 hours daily manually routing customer support tickets between Shopify, Zendesk, and their returns portal.
Deployed automated triage system that reads every ticket, categorizes by type (return, shipping, product question), drafts a contextual first response, and routes to the correct queue.
I got my evenings back. The system handles 80% of tickets without me ever seeing them.
Lead response time was 6+ hours. Office manager manually copied leads from website forms into their scheduling system.
Built automated lead capture → qualification → CRM routing pipeline. System scores leads, sends instant acknowledgment, and books the highest-priority jobs automatically.
We went from losing leads overnight to booking jobs before our competitors even check their email.
Agents spent 40% of their week on repetitive email drafting: listing updates, buyer follow-ups, vendor coordination.
Automated email drafting system built around agent tone and past communications. Automated listing update broadcasts and intelligent follow-up scheduling.
My agents close more deals because they spend their time with clients instead of typing emails.
Lunch is on us. We'll show you the projected savings for your business — no pitch, no slides.
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